Thank you for your interest in shopping at The Orient Honey. Our aim is to achieve 100% customer satisfaction. If you are not satisfied with any of our products, please let us know; we are here to help.

Payment Methods

We accept all major credit and debit cards payments. We also accept PayPal. All payments made by credit or debit cards are subject to validation checks and authorisation by the card issuing authority. The Orient Honey shall not be liable for any delay or non-delivery resulting from failure or refusal by your payment card issuer to authorise payment to us for any reason.

By paying on The Orient Honey website using credit or debit card, you confirm that the card used belongs to you or you are the authorised person to use it.

The Orient Honey reserves the right to change any of the products prices without prior notice to any of its customers. All products prices are true at the time orders are placed in the checkout basket and paid. The total costs you will be charged is the price of the product/s at the time of checkout including VAT (when applicable). The costs will also include delivery charges (if any), which will also be calculated at checkout.

Shipping Policy

All products sold on The Orient Honey website set out any specific conditions, relating but not limited to, shipping and delivery dates & times and charges. In general, most of the items bought on our website enjoy free delivery within the UK. The cost for shipping, if any, will be calculated and displayed on the Checkout page before you complete your order.

Average delivery time varies according to shipping destination. However, items bought and delivered within the UK are usually dispatched same day if ordered before 1:00pm on weekdays and are delivered within 1-2 business days, unless otherwise stated. Subject to availability, you have the right to select the time and speed of delivery service. However, The Orient Honey reserves the right to select the best shipping service provider that meets the customer’s selected delivery speed.

Once the item is dispatched from our warehouse, we’ll send a dispatch notification email. This email may include the tracking number and a delivery date when available. You can use the tracking number in order to track your package with the shipping service provider.